- Claims Adjusting
- Large Loss
- Catastropic Services
Initial contact within 24 hours (typically same-day contact) of all claims.
Inspection to be completed within 72 hours (or asap with reason for delay reported).
Estimate, diagram, photos, and a report provided within 24 hours of the inspection.
We respond in a timely manner to all contacts made regarding questions or concerns by the desk adjuster.
Why Choose Rapid Resolution Claims?
We are more than just a independent claims adjustment company.
Rapid Resolution Claims was developed in response to a perceived need within the insurance industry by Eric Fransen and Chris Sullivan. Working as staff adjusters for insurance companies, we found that most independent adjusters were inadequately prepared to handle next-level claims, and to meet the rising expectations of homeowners with respect to customer service, timeliness, and responsiveness.
RRC is the next generation of claims handling for independent adjusting. Our primary emphasis is daily claims handling; not CAT work. What this means for the carrier-client is that we focus on service in a way that is not typically provided by others. While metrics are important and will certainly be met based upon each client’s guidelines and concerns, service is a universal standard applied to all companies and customers.
Our behavior, image and interaction with the homeowner is an extension of the carrier-client. Often the homeowner does not fully understand that we are not employees of their insurance company – they just know that an adjuster is coming out to help them assess damages and process their claim. Failure on the part of the independent adjuster to perform our professional duties in a manner consistent with your company’s values, guidelines, and expectations is a poor reflection of your company. Claims assigned to Rapid Resolution Claims are handled in a way that leaves your customers feeling informed and included through a seamless process.
When problems do arise, our next-level standard for independent claims-handling service assures that they will be handled; not ignored or passed off to the desk adjuster and claims management as a critical file that could have been turned around early on.